How can we help?

Ordering

Choosing, personalising and following your order.

• › How do I place an order?
• › Can I have my name on the product?
• › Do you make custom pieces?
• › Do I need an account to buy?
• › How do I follow my order?
• › What is In stock? And if it is sold out?

Payments

M-Pesa, bank transfer, proof of payment, deposits and deadlines.

• › How can I pay?
• › How do I send the proof of payment?
• › How long do I have to pay?
• › Can I pay only half?
• › My payment did not cover the total. What now?
• › Where is my invoice?

Delivery and pickup

Making times, collecting at the studio or delivery to your door.

• › How long does it take?
• › Can I collect at the shop?
• › Do you deliver? To other provinces too?
• › Do you accept exchanges or returns?

Workshops

Booking a seat, paying for it and the day itself.

• › How do I book a workshop?
• › Why does the workshop price change?
• › I paid the deposit. When is the rest due?
• › What do I need to know for the workshop day?

Digital art

Downloading the files, printing and the licence.

• › How do I download digital art?
• › The download link has expired or does not work.
• › What can I do with the files?
• › Tips for printing digital art

Account, points and coupons

Your account, loyalty points and coupons.

• › How do points work?
• › How do I use a coupon?
• › I forgot my password.
• › How do I contact you?