Exchanges and returns

Dear customer, our products are made for you with lots of love. To help our small business keep growing, please read the following terms and conditions carefully:

• Personalised orders require a 50% prepayment. This payment is non-refundable and secures everything needed to complete your order.
• We do not accept exchanges or returns. If you are not happy with the final product, please contact us and our team will find a solution at no cost to you. Complaints are accepted within ten (10) days; after that we cannot be responsible for the product and a new order must be placed.
• Finally, please collect your item within seven (7) days. After that, the order will be cancelled and the item will no longer be available.